FEMA Didn’t Answer Thousands of Calls From Flood Survivors, Documents Show
The lack of responsiveness happened because the agency had fired hundreds of contractors at call centers, according to a person briefed on the matter who spoke on the condition of anonymity in order to discuss internal matters.
The agency laid off the contractors on July 5 after their contracts expired and were not extended, according to the documents and the person briefed on the matter. Kristi Noem, the homeland security secretary, who has instituted a new requirement that she personally approve expenses over $100,000, did not renew the contracts until Thursday, five days after the contracts expired. FEMA is part of the Department of Homeland Security.
The details on the unanswered calls on July 6, which have not been previously reported, come as FEMA faces intense scrutiny over its response to the floods in Texas that have killed more than 120 people. The agency, which President Trump has called for eliminating, has been slow to activate certain teams that coordinate response and search-and-rescue efforts.
Before Tragedy, Texas Repeatedly Rejected Pleas for Flood Alarm Funding
The warning last fall was, in retrospect, achingly prescient.
“It is likely” that Kerr County “will experience a flood event in the next year,” city and county officials concluded in a report for the Federal Emergency Management Agency released last October. Such floods, they added, could pose a particular danger to people in “substandard structures” and result in “increased damage, injuries, or loss of life.”
One solution, county officials noted, would be a flood warning system that could alert residents to rising waters. They estimated the cost of such a system at less than $1 million, and noted that FEMA had grant programs that could pay for it.
But by the time floodwaters raged down the Guadalupe River last Friday morning, killing at least 121, including at least 36 children, no such alarm system had been installed in Kerr County. A week later, amid trees shorn of their bark from the force of the water, recovery crews were still cutting through towering piles of debris, in search of the missing.